General Information

Q: Where is Pet Agree located?

A: Pet Agree is located in Stittsville, Ontario. Our facility is designed specifically for feline comfort, offering a quiet and secure environment away from the stress of other animals. Contact us for the exact address and to schedule a visit.

Q: What services do you offer?

A: We provide high-quality cat boarding with private suites, playtime, feeding, and personalized care. Our facility includes spacious, multi-level enclosures, cozy bedding, and a dedicated play area where cats can explore, climb, and lounge.

Q: Do you board dogs or other pets?

A: No, we specialize exclusively in cat boarding to ensure a stress-free environment for your feline friend. Our facility is designed to meet the unique needs of cats, offering quiet spaces, stimulating activities, and a calm atmosphere.

Booking & Reservations

Q: How do I make a reservation?

A: You can book by calling us, emailing, or visiting our website. We recommend booking in advance, especially during holidays and peak seasons, as spaces fill up quickly.

Q: What is your cancellation policy?

A: Cancellations must be made at least 48 hours in advance for a full refund. Last-minute cancellations may be subject to a fee. If you need to reschedule, please let us know as soon as possible so we can accommodate your request.

Q: Do you require a deposit?

A: Yes, a small deposit is required to secure your booking, which will be applied to your final bill. This helps us ensure availability and proper preparation for your cat's stay.

Requirements for Boarding

Q: What vaccinations are required?

A: All cats must be up-to-date on FVRCP and rabies vaccinations. Proof of vaccination is required before check-in. This policy helps protect all cats in our care from preventable illnesses.

Q: Do you accept kittens?

A: Yes, kittens over 12 weeks old are welcome, provided they have received their initial vaccinations. Young kittens require extra care, so we ensure they receive a warm, comfortable space and additional supervision.

During Your Cat’s Stay

Q: How often are cats fed?

A: We follow your cat’s usual feeding schedule. Please provide their preferred food to maintain consistency and avoid digestive issues. Fresh water is available at all times, and we also offer premium cat food if needed.

Q: Can I bring my cat’s bed or favorite toys?

A: Absolutely! We encourage owners to bring familiar items such as beds, blankets, or favorite toys to make their cat feel at home. Familiar scents can help reduce stress and ensure a comfortable stay.

Q: Will my cat have playtime?

A: Yes! Each cat receives individual playtime, cuddles (if they enjoy them), and enrichment activities such as climbing structures, interactive toys, and cozy napping spots. We tailor activities to suit your cat’s personality and preferences.

Health & Safety

Q: What happens if my cat gets sick during their stay?

A: We monitor all cats closely. If your cat shows signs of illness, we will contact you immediately and take them to a local veterinarian if necessary. Your cat’s well-being is our top priority, and we ensure they receive prompt care when needed.

Q: Do you administer medications?

A: Yes, we can administer oral and topical medications as needed. Please provide clear instructions and the necessary medication at check-in. However, we do not administer injections. If your cat requires specialized medical care, we recommend consulting with your veterinarian for the best options.

Pick-Up & Drop-Off

Q: What are your check-in and check-out times?

A: Check-in and check-out times are between 9 AM - 6 PM. Special arrangements can be made if needed, but we ask that you notify us in advance to ensure a smooth transition for your pet.

Q: Can someone else pick up my cat?

A: Yes, but you must notify us in advance and provide the person’s details for security reasons. We want to ensure that your cat is released only to authorized individuals for their safety.